“Customers expect the very best from a Virgin company and by linking with Retail Eyes we have been able to implement a system to benchmark, monitor and improve the service standards within our facilities.

Our work with Retail Eyes has allowed us to react quickly to business needs, gives fast and reliable customer feedback, as well as excellent management reporting information.

The system has real credibility with our team and has enabled us to incentivise great performance as well as improve our team's focus on delivering great customer service”.