Don't Just Take Our Word For It...
SUBWAY
Coca-Cola
QHotels
We have been working with Retail Eyes for customer satisfaction feedback since mid 2008 and have found the volume and depth of feedback hugely beneficial in shaping in our service delivery and product quality.
One key feature of the programme we use is Critical Focus. This allows hotel management to contact the guest within 24hrs of them completing the unsatisfactory survey and resolve the issue quickly and personally. There are many examples of this turning a critic into a fan!
Loch Fyne Restaurants
The whole project has invigorated our management teams to deliver better service, and complaints have dropped as scores have risen.
The reports and insights we receive have been most useful in our Senior Management meetings and I have already recommended your company to others.
Stand Out From The Crowd
Customer Experience is one of the most cost effective methods of differentiating yourself from the competition.