Mystery Shopping

Customer Experience is one of the most cost effective methods of differentiating yourself from the competition.

We create unique mystery shopping programmes that inspire and excite your teams to give great service which in turn, lead to increased retention (both customer & employee) and greater customer advocacy.

The pillars of our mystery shopping programmes include:

Genuine Feedback - At Retail Eyes we believe that the best people to give you feedback are genuine consumers. We work closely to match your typical customer demographics to our database of over 250,000 consumers.

Detailed Reports – After every mystery visit each location will receive a detailed, yet easy to understand report, that will identify what you are doing well and where the opportunities lie to improve.

Analysis & Insight – Through our leading edge technology all results are held on our live & real time analysis and insights platform: re:view™. We provide tailored access to users throughout your entire business so they can understand and quickly action the results as they happen.

Dedicated Team – We work as an extension of your team to help ensure that the insights from your mystery shopping programme are effectively communicated.

Improve the bottom line – Our mystery shopping programmes identify the key touch-points in the customers’ journey that will improve sales, customer advocacy and ultimately profit. 

Our mystery shopping programmes are not simple ‘nice to haves’ and go far beyond a simple tick box exercises.

To find out how we could create a truly unique and inspiring mystery shopping programme click here