Latest News - Retail Eyes

Retail Eyes, the UK's leading provider of bespoke customer experience improvement programmes has been ranked 13th in the 2009 Deloitte Technology Fast 50 awards

BANK to get the 'Passion for Fashion' with Retail Eyes...

Thu 1st October 2009

Leading high street fashion retailer BANK has appointed Retail Eyes to inject some passion and fun back into the way staff engage with customers.

Retail Eyes hits the top 100

Fri 25th September 2009

Retail Eyes, has once again been ranked in the prestigious Sunday Times Microsoft Tech Track 100 report as one of the top 100 fastest growing private technology companies in the UK.

Satisfied Customers at Subway Christchurch

Fri 11th September 2009

Staff at the SUBWAY® store in Christchurch are enjoying a double celebration

JD Sports Fashion bucks the trend

Thu 18th June 2009

JD Sports Fashion bucks the trend by listening to its customers and learning from over 3,500 mystery shops in conjunction with Retail Eyes.

The Credit Crunch Fails to Take a Bite Out of Restaurant Tips

Tue 9th June 2009

A survey of 12,293 consumers has revealed that the recession has tightened the publics' purse strings

Retail Eyes to ensure Pets at Home is top dog for customer service

Fri 1st May 2009

Retail Eyes has been appointed to create a unique customer experience programme for Pets at Home.

We love Easter Eggs, but please think of the environment!"

Mon 6th April 2009

- the message to retailers, from the British public

Reputation beats price when eating out

Fri 27th February 2009

Brits are sticklers for good service. When it comes to dining out, it is reputation and...

Valentine's survey shows that Cupid's not feeling the pinch

Fri 13th February 2009

Retail Eyes has conducted a survey of 1,677 UK consumers to reflect how men and women are feeling about the most romantic celebration of the year.

Inndicator

Tue 3rd February 2009

Retail Eyes has conducted an unprecedented benchmarking study of customer service standards in the UK's branded pubs and bars.

Luminar set to go 'Beyond Hello' with Retail Eyes

Mon 24th November 2008

Retail Eyes appointed to carry out customer experience programme in Luminar's 92 UK nightclubs.

'Slash and burn' won't safeguard customer relationships in a recession

Wed 12th November 2008

As the UK wrestles with the effects of the economic recession, the Institute of Customer Service (ICS) is urging employers to

easyHotel appoints Retail Eyes for 'Quality Assurance' programme

Wed 29th October 2008

Retail Eyes to create and implement a unique 'mystery guest' customer experience programme.

Customers prepared to pay more for better service

Thu 23rd October 2008

And high street retailers beat online stores for feel good factor

TCG is at the cutting EDGE...

Tue 21st October 2008

TCG serves-up cash prizes at annual customer service awards

Retail Eyes Supports National Customer Service Week

Tue 23rd September 2008

Retail Eyes has become an official supporter of National Customer Service Week taking place from 6-12 October 2008.

Retail Eyes Joins Top 25 Research Agencies

Wed 3rd September 2008

Retail Eyes ranked 25th in Marketing Magazine's Market Research league tables.

Only 1 in 10 customers feel valued

Fri 27th June 2008

Speed of service is important but not at the sacrifice of good manners when choosing where to eat.

Making the most of every minute: The Orchid way to maximise the 24 minute lunch

Mon 3rd December 2007

They say lunch is for wimps, but these days if you blink, you’ll miss it.

Twickenham is the best for customer service

Tue 9th October 2007

Retail Eyes has released results of its 2007 National Customer Satisfaction Survey.

Retail Eyes makes debut in the Tech Track 100

Mon 1st October 2007

Retail Eyes named as one of Britain’s 40 fastest growing technology companies.

Retail Eyes Breaks Into UK Top 40 Research Agencies

Wed 5th September 2007

And also remains fastest growing mystery shopping company.

QHotels looks for satisfaction

Fri 17th August 2007

Four star deluxe group QHotels has appointed Retail Eyes to develop and manage a new customer satisfaction programme across its 22 properties throughout the UK.

Intercontinental Hotels Group appoints Retail Eyes

Wed 18th July 2007

Retail Eyes utilises its leading edge technology to create unique customer experience programme.

Are you ticking all the right boxes?

Thu 12th July 2007

All isn't as it seems with the results of the latest batch of customer feedback questionnaires.

6 in 10 non-smokers to visit pubs more often

Wed 23rd May 2007

At the same time, only 1 in 3 smokers say the ban will make them visit less frequently.

Why plastic might not be fantastic

Mon 14th May 2007

Study reveals pub goers believe glass is good, while plastic is poor

Retail Eyes on the move

Thu 12th April 2007

Retail Eyes is proud to announce the relocation of its UK headquarters to Mount Mill Farm.

What call centres can learn from Mystery Shopping

Mon 12th March 2007

For many of us the humble phone is used for the only contact we have with organisations...