Latest News
Fusion Lifestyle looks to improve customer experience
Tue 31 January 2012
Sports and Leisure organisation appoints Retail Eyes to launch a bespoke customer experience improvement programme.
7 out of 10 of shoppers prefer to spend in-store
Thu 10 November 2011
But it’s the online bargains that are keeping them away
Retail Eyes Acquired by Market Force Information
Mon 19 September 2011
Retail Eyes becomes Market Force’s European Centre of Excellence for customer intelligence solutions
Guoman & Thistle Launch Engagement Survey
Wed 27 July 2011
Hotel group appoints Retail Eyes to run bi-annual colleague engagement survey.
Stonegate Expands Customer Experience Programme
Tue 19 July 2011
Pub Co rolls out customer satisfaction survey to sit alongside its mystery guest programme with Retail Eyes.
Compass Group Shortlisted For Award
Wed 6 July 2011
Retail Eyes client reaches finals in the 2011 UK Customer Experience Awards
8 out of 10 Would Not Recommend Their Employer
Thu 23 June 2011
New research from Retail Eyes and the Retail Gazette
Shoppers Prefer Malls To High Streets
Thu 9 June 2011
6 out of 10 prefer to shop indoors and it's not just because of the weather.
Retail Eyes To Help Compass Group
Tue 22 March 2011
Achieve best in service with unique customer experience improvement programme.
JD Wetherspoon Extends Retail Eyes Partnership
Mon 14 March 2011
As customer experience scores improve by ten per cent
Retail Eyes Signs Up Record Number Of Mystery Shoppers
Mon 24 January 2011
Nearly 10,000 mystery shoppers registered in one weekend
Value for money more important...
Tue 11 January 2011
than low price say 83% of shoppers when making purchase decisions
Holland & Barrett Owner NBTY Expands Programme With Retail Eyes
Mon 20 December 2010
Customer experience programme to be expanded into 260 Julian Graves stores
Consumers Holding Out For Last Minute Christmas Bargains
Tue 30 November 2010
But 58 per cent won’t be cutting their spending this year
QHotels Appoints Retail Eyes To re:confirm Its High Standards
Mon 22 November 2010
Retail Eyes to audit QHotels 21 hotels across the UK
9 out of 10 leave without making a purchase
Thu 30 September 2010
But 74% will pay more for a better service
1 in 3 to stay overnight on Christmas shopping trips
Thu 26 August 2010
Encouraging news for hoteliers and restaurateurs
Consumers split over VAT rise affecting their spend
Thu 5 August 2010
But will be tempted by retailers that delay any VAT rise
Are retailers stocking up for Christmas too early?
Fri 30 July 2010
Retail Eyes survey shows consumer demand will be at its highest in November
Warm Weather Attracts Shoppers To The High Street
Tue 20 July 2010
And with the warm weather expected to continue throughout August retailers could cash in
Orchid invests £100k in exceptional service
Mon 12 July 2010
The Orchid Group is investing £100k a year to ensure its food led businesses is the very best in the industry.
VAT Rise - How Retailers Need To Adapt
Tue 22 June 2010
Following the VAT rise to 20%, Tim Ogle, CEO of Retail Eyes, advises on what retailers need to do to adapt.
The Living Room To Strengthen Customer Appeal
Mon 10 May 2010
Bar and restaurant brand launches ambitious strategy following in-depth research conducted by Retail Eyes.
Customer Satisfaction is key to Subway's Success
Fri 22 January 2010
SUBWAY has once again demonstrated its commitment to improving customer service by re-appointing Retail Eyes.
Retail Eyes Rockets into Deloitte Technology Fast 50
Wed 28 October 2009
Retail Eyes, the UK's leading provider of bespoke customer experience improvement programmes has been ranked 13th in the 2009 Deloitte Technology Fast 50 awards
BANK to get the 'Passion for Fashion' with Retail Eyes...
Thu 1 October 2009
Leading high street fashion retailer BANK has appointed Retail Eyes to inject some passion and fun back into the way staff engage with customers.
Retail Eyes hits the top 100
Fri 25 September 2009
Retail Eyes, has once again been ranked in the prestigious Sunday Times Microsoft Tech Track 100 report as one of the top 100 fastest growing private technology companies in the UK.
Satisfied Customers at Subway Christchurch
Fri 11 September 2009
Staff at the SUBWAY® store in Christchurch are enjoying a double celebration
JD Sports Fashion bucks the trend
Thu 18 June 2009
JD Sports Fashion bucks the trend by listening to its customers and learning from over 3,500 mystery shops in conjunction with Retail Eyes.
The Credit Crunch Fails to Take a Bite Out of Restaurant Tips
Tue 9 June 2009
A survey of 12,293 consumers has revealed that the recession has tightened the publics' purse strings
Retail Eyes to ensure Pets at Home is top dog for customer service
Fri 1 May 2009
Retail Eyes has been appointed to create a unique customer experience programme for Pets at Home.
We love Easter Eggs, but please think of the environment!"
Mon 6 April 2009
- the message to retailers, from the British public
Reputation beats price when eating out
Fri 27 February 2009
Brits are sticklers for good service. When it comes to dining out, it is reputation and...
Valentine's survey shows that Cupid's not feeling the pinch
Fri 13 February 2009
Retail Eyes has conducted a survey of 1,677 UK consumers to reflect how men and women are feeling about the most romantic celebration of the year.
Inndicator
Tue 3 February 2009
Retail Eyes has conducted an unprecedented benchmarking study of customer service standards in the UK's branded pubs and bars.
Luminar set to go 'Beyond Hello' with Retail Eyes
Mon 24 November 2008
Retail Eyes appointed to carry out customer experience programme in Luminar's 92 UK nightclubs.
'Slash and burn' won't safeguard customer relationships in a recession
Wed 12 November 2008
As the UK wrestles with the effects of the economic recession, the Institute of Customer Service (ICS) is urging employers to
easyHotel appoints Retail Eyes for 'Quality Assurance' programme
Wed 29 October 2008
Retail Eyes to create and implement a unique 'mystery guest' customer experience programme.
Customers prepared to pay more for better service
Thu 23 October 2008
And high street retailers beat online stores for feel good factor
TCG is at the cutting EDGE...
Tue 21 October 2008
TCG serves-up cash prizes at annual customer service awards
Retail Eyes Supports National Customer Service Week
Tue 23 September 2008
Retail Eyes has become an official supporter of National Customer Service Week taking place from 6-12 October 2008.
Retail Eyes Joins Top 25 Research Agencies
Wed 3 September 2008
Retail Eyes ranked 25th in Marketing Magazine's Market Research league tables.
Only 1 in 10 customers feel valued
Fri 27 June 2008
Speed of service is important but not at the sacrifice of good manners when choosing where to eat.
Making the most of every minute: The Orchid way to maximise the 24 minute lunch
Mon 3 December 2007
They say lunch is for wimps, but these days if you blink, you’ll miss it.
Twickenham is the best for customer service
Tue 9 October 2007
Retail Eyes has released results of its 2007 National Customer Satisfaction Survey.
Retail Eyes makes debut in the Tech Track 100
Mon 1 October 2007
Retail Eyes named as one of Britain’s 40 fastest growing technology companies.
Retail Eyes Breaks Into UK Top 40 Research Agencies
Wed 5 September 2007
And also remains fastest growing mystery shopping company.
QHotels looks for satisfaction
Fri 17 August 2007
Four star deluxe group QHotels has appointed Retail Eyes to develop and manage a new customer satisfaction programme across its 22 properties throughout the UK.
Intercontinental Hotels Group appoints Retail Eyes
Wed 18 July 2007
Retail Eyes utilises its leading edge technology to create unique customer experience programme.
Are you ticking all the right boxes?
Thu 12 July 2007
All isn't as it seems with the results of the latest batch of customer feedback questionnaires.
6 in 10 non-smokers to visit pubs more often
Wed 23 May 2007
At the same time, only 1 in 3 smokers say the ban will make them visit less frequently.
Why plastic might not be fantastic
Mon 14 May 2007
Study reveals pub goers believe glass is good, while plastic is poor
Retail Eyes on the move
Thu 12 April 2007
Retail Eyes is proud to announce the relocation of its UK headquarters to Mount Mill Farm.
What call centres can learn from Mystery Shopping
Mon 12 March 2007
For many of us the humble phone is used for the only contact we have with organisations...
Stand Out From The Crowd
Customer Experience is one of the most cost effective methods of differentiating yourself from the competition.
Success Through Satisfaction
Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and improving customer loyalty.