Latest News

Retail Eyes, the UK's leading provider of bespoke customer experience improvement programmes, has once again been ranked in the prestigious Sunday Times Microsoft Tech Track 100 report as one of the top 100 fastest growing private technology companies in the UK.

The report, published in The Sunday Times on 20th September saw Retail Eyes rank 57th in the Tech Track 100 table. Retail Eyes is the only market research firm to feature in the table.

Retail Eyes‘ sales grew by over 53% per year between 2005 and 2008, from £1.7m to £6.1M. The firm uses over 250,000 mystery shoppers to carry out over 16,000 mystery visits throughout the UK each month.

"Our world class, proprietary technology has been at the foundation of our success since we launched in 2003," commented Tim Ogle, Chief Executive at Retail Eyes. "We have harnessed the power of technology and combined this with innovative methodologies to create a genuinely unique proposition in the customer engagement field. The accuracy, timeliness and sheer power of the information we collect and analyse provides clients with dynamic performance management tools which enable measurable improvements in their business."

Founded in 2003, the company now employs over 80 staff at its offices in Wicken, Milton Keynes, and lists over 80 of the country's best regarded retailers and service providers amongst its clients. Clients utilise web based, real-time feedback from genuine customers to understand and improve the service being delivered as well as to measure the delivery of brand and operational standards.

"We are very proud to be included in the Tech Track 100 report and it is a credit to our fantastic IT and customer service teams that we have seen such rapid growth in the business," continued Ogle. "We are fortunate to have a great team that understand the vision of the business - they have constantly adapted and worked tirelessly in providing a truly inspirational service to our clients. Inclusion in the study is a ringing endorsement for the whole team and offers recognition for all their efforts."

Retail Eyes utilises its own proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service. All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customers' experiences. Retail Eyes deploys web based and mobile telecoms driven software solutions that provides 24/7 analytics on company performance and delivers individual store level reports to its clients within 24 hours, unlike other research agencies which can take up to 6 weeks, often limiting their effectiveness.