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Retail Eyes Breaks Into UK Top 40 Research Agencies
Wed 5 September 2007
Retail Eyes has broken into the top 40 research agencies in the UK for the first time with a ranking of 32 in the Market Research Agency League Table 2007 controlled and published by the influential Marketing magazine on 6 September 2007.
Retail Eyes was also classified by Marketing magazine as the UK's fastest growing customer service evaluation business for a second, successive year, and the fourth fastest growing of all market research companies in the nation.
The industry's turnover grew just 2.4% in 2006 but Retail Eyes has achieved growth of 81% in 2006 and in what is becoming an increasingly competitive marketplace. The business continues to grow in 2007 - and having already secured over £1,000,000 worth of new business in the first quarter alone, the company is set to climb even higher in next year's league table.
"At Retail Eyes we have never been happy to merely maintain the status quo and do what other research agencies do. For us, it is all about helping our clients see the broader view of the customer relationship and look at what lies beyond customer satisfaction." commented Tim Ogle, Marketing Director at Retail Eyes. "While more companies than ever before now share that thinking, our acceleration up the table this year is again entirely due to the experience, passion and commitment of the team in Milton Keynes."
Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes and lists over 50 of the country's best regarded retailers and service providers amongst its clients.
Retail Eyes utilises its own proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service. This covers everything from a companywide perspective down to details about service in individual locations. All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customer's experiences.
Retail Eyes was also classified by Marketing magazine as the UK's fastest growing customer service evaluation business for a second, successive year, and the fourth fastest growing of all market research companies in the nation.
The industry's turnover grew just 2.4% in 2006 but Retail Eyes has achieved growth of 81% in 2006 and in what is becoming an increasingly competitive marketplace. The business continues to grow in 2007 - and having already secured over £1,000,000 worth of new business in the first quarter alone, the company is set to climb even higher in next year's league table.
"At Retail Eyes we have never been happy to merely maintain the status quo and do what other research agencies do. For us, it is all about helping our clients see the broader view of the customer relationship and look at what lies beyond customer satisfaction." commented Tim Ogle, Marketing Director at Retail Eyes. "While more companies than ever before now share that thinking, our acceleration up the table this year is again entirely due to the experience, passion and commitment of the team in Milton Keynes."
Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes and lists over 50 of the country's best regarded retailers and service providers amongst its clients.
Retail Eyes utilises its own proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service. This covers everything from a companywide perspective down to details about service in individual locations. All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customer's experiences.
Stand Out From The Crowd
Customer Experience is one of the most cost effective methods of differentiating yourself from the competition.
Success Through Satisfaction
Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and improving customer loyalty.