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Retail Eyes Supports National Customer Service Week
Tue 23 September 2008
'Retail Eyes is delighted to be supporting National Customer Service Week. It is a great opportunity to celebrate and recognise the success of the all too often unsung heroes of British business for example, those who are on the front lines in the retail, leisure, and hospitality industries, working hard to ensure we all have great shopping and dining experiences' says Simon Boydell, Marketing Manager at Retail Eyes UK.
Promoted by the Institute of Customer Service (ICS), the independent professional body for customer service, National Customer Service Week is designed to raise awareness of customer service and the vital role it plays within a company, both from an internal and client facing perspective
By supporting National Customer Service Week, Retail Eyes is able to highlight its core role and expertise in helping clients understand and improve their customer's experiences. Retail Eyes works with over 80 of the UK's largest brands, retailers, and hospitality providers and carries out over 180,000 mystery visits each year to over 21,000 outlets. Retail Eyes provides genuine customer feedback and innovative customer service development and training programmes - a key differentiator for enhancing customer service performance.
With some 1,000 organisations across the UK joining in, celebrating National Customer Service Week boosts teamwork and morale, rewards front-line staff for their important contributions throughout the year, raises company-wide awareness of the crucial role that the customer service department plays in an organisation's reputation and success, shows customers that the company is dedicated to customer satisfaction and also recognises 'internal' customers and thanks other departments for their support.
The importance of customer service has never been more critical than it is today given the current economic climate. It's all too easy for businesses to forget that the people they employ to interact with our consumers are the ones who truly hold the key to building successful long term relationships and loyalty, adds Simon Boydell.
For more details about how you can get involved visit www.nationalcustomerserviceweek.com
Promoted by the Institute of Customer Service (ICS), the independent professional body for customer service, National Customer Service Week is designed to raise awareness of customer service and the vital role it plays within a company, both from an internal and client facing perspective
By supporting National Customer Service Week, Retail Eyes is able to highlight its core role and expertise in helping clients understand and improve their customer's experiences. Retail Eyes works with over 80 of the UK's largest brands, retailers, and hospitality providers and carries out over 180,000 mystery visits each year to over 21,000 outlets. Retail Eyes provides genuine customer feedback and innovative customer service development and training programmes - a key differentiator for enhancing customer service performance.
With some 1,000 organisations across the UK joining in, celebrating National Customer Service Week boosts teamwork and morale, rewards front-line staff for their important contributions throughout the year, raises company-wide awareness of the crucial role that the customer service department plays in an organisation's reputation and success, shows customers that the company is dedicated to customer satisfaction and also recognises 'internal' customers and thanks other departments for their support.
The importance of customer service has never been more critical than it is today given the current economic climate. It's all too easy for businesses to forget that the people they employ to interact with our consumers are the ones who truly hold the key to building successful long term relationships and loyalty, adds Simon Boydell.
For more details about how you can get involved visit www.nationalcustomerserviceweek.com
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